Shipping & Freight
We offer FREE shipping on all our products. All guitars, ukuleles, and amps will be sent via FedEx. Accessory products will be shipped via USPS.
All guitars will have shipping insurance for the full price of the guitars.
We allow a 48 hour approval period after the delivery of your item. In the event of a return, the buyer pays for the return shipping. The product must be returned in original condition as it was shipped with all tags, certificates and warranty cards. Please call us at 808-942-2900 to request a return.
Refunds & Processing Time
Your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your order. Your banking institution may require additional days to process adn pos this transaction to your account once they have received the request.
Damaged or Defective Items
If you receive an item that is damaged or defect, please contact us at 808-942-2900 within 48 hours of item delivery.